Privacy Policy
At T-Cargos, we take your privacy seriously and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our shipping courier services. We encourage you to read this policy carefully to understand how we handle your data.
1. Information We Collect:
1.1 Personal Information: When you use our shipping courier services, we may collect personal information such as your name, address, contact details, and payment information. This information is necessary to process and deliver your shipments.
1.2 Shipment Details: We collect information related to your shipments, including package weight, dimensions, contents, origin, and destination addresses. This information enables us to provide accurate and efficient shipping services.
1.3 Tracking Information: To ensure the smooth transit of your shipments, we may collect tracking information, including tracking numbers, delivery statuses, and recipient signatures.
1.4 Communication Data: When you interact with our customer support team, we may collect communication data, such as email correspondence, chat logs, or phone call records, to assist you and improve our services.
2. Use of Information:
2.1 Service Delivery: We use the collected information to process, fulfill, and track your shipments. This includes coordinating pick-up and delivery, generating shipping labels, and providing you with updates on the status of your shipments.
2.2 Customer Support: We may use your information to respond to your inquiries, address any concerns, and provide customer support services.
2.3 Improving Services: We analyze the data we collect to improve our services, enhance the user experience, and develop new features. This includes using anonymized and aggregated data for statistical and analytical purposes.
2.4 Communication: We may use your contact information to communicate with you regarding your shipments, service updates, promotional offers, or important notices related to our services. You have the option to opt out of marketing communications at any time.
3. Information Security:
3.1 Data Protection: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption technology, firewalls, and secure data storage to safeguard your data.
3.2 Third-Party Service Providers: We may engage trusted third-party service providers to assist in delivering our services. These providers are contractually obligated to handle your data securely and only for the purposes specified by us.
3.3 Compliance with Laws: We comply with applicable data protection laws and regulations to ensure the lawful processing of personal information.
4. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will securely dispose of your information when it is no longer needed.
5. Your Rights:
You have certain rights regarding your personal information. These may include the right to access, correct, update, or delete your data. You can also object to or restrict the processing of your information. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided in the “Contact Us” section below.
6. Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates. The revised policy will be effective immediately upon posting.
7. Contact Us:
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us using the following information:
Privacy@tcargos.com
We are committed to protecting your privacy and will address your inquiries promptly and in accordance with applicable privacy laws.
Effective Date: 09/28/2013
Last Updated: 05/07/2023
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